1. Eligibility for Refunds

1.1 Fully Eligible Refund Scenarios

• Defective or Damaged Products: If the product you receive is defective, damaged, or non-functional upon delivery (not caused by improper use, accidental damage, or neglect after delivery). You must notify our customer service team and provide evidence (such as photos or videos of the defect/damage) within 7 business days of delivery to qualify.
• Incorrect Products: If you receive a product that is different from what you ordered (e.g., wrong size, color, model, or quantity). You must notify us within 7 business days of delivery and return the incorrect product (if required) to receive a full refund.
• Missing Products: If your order is incomplete (i.e., one or more products are missing from your package) and we confirm the omission was due to our error. We may either send the missing product(s) or process a full refund for the missing items, at your option.
• Canceled Orders (Before Shipment): If you cancel your order before it has been processed and shipped. Refunds for canceled orders will be processed within the standard timeframe, and no additional fees will be deducted.
• Lost or Undelivered Packages: If your package is confirmed lost by our logistics partner, and the loss is not caused by an incorrect shipping address provided by you, fraud, or circumstances beyond our control. In such cases, we will offer a full refund, free replacement, or reshipment (at our discretion).

1.2 Partially Eligible Refund Scenarios

• Change of Mind: If you wish to return a product simply because you changed your mind, and the product is unused, unopened, in its original packaging, and in resalable condition. Such refunds will exclude shipping fees (both original and return shipping), and a reasonable restocking fee may be deducted from the refund amount (not exceeding 10% of the product price).
• Used or Damaged Products (After Delivery): If the product is damaged or becomes defective after delivery due to improper use, accidental damage, neglect, or unauthorized modification. Refunds in such cases will be partial, based on the condition of the product and our assessment of the issue.
• Delayed Orders (Non-Critical): If your order is significantly delayed beyond the estimated delivery timeframe, but you still receive the product in good condition. We may offer a partial refund (e.g., a percentage of the product price or a store credit) as compensation, at our discretion.

1.3 Non-Eligible Refund Scenarios

• Customized or Personalized Products: Products that are customized, personalized, or made-to-order (unless the customization is incorrect due to our error or the product is defective upon delivery).
• Perishable Products: Perishable items (e.g., food, flowers, or other time-sensitive goods) that expire or spoil after delivery, unless the spoilage is due to our error (e.g., delayed shipping beyond our control).
• Digital Products or Services: Digital downloads, online services, or virtual products that have been accessed, downloaded, or used after purchase.
• Products Returned Without Authorization: Products returned to us without first contacting our customer service team and obtaining a return authorization (RA) number.
• Products Damaged by Third Parties: Products damaged during return shipping (unless the damage is caused by our designated logistics partner).

2. Refund Request Process

1. Submit a Refund Request: Contact our customer service team through the channels provided in our shop (e.g., email, online chat, or phone) to submit your refund request. You must provide your order number, details of the product(s) in question, the reason for your refund request, and any supporting evidence (e.g., photos, videos, or delivery confirmation).
2. Receive Return Authorization (If Required): For refunds that require returning the product (e.g., defective, incorrect, or change of mind), we will issue a return authorization (RA) number and provide detailed return instructions. You must include the RA number on the return package; packages without an RA number will not be accepted or processed.
3. Return the Product (If Required): If a return is required, you must ship the product back to us within 14 business days of receiving the RA number. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., defective, incorrect product). We recommend using a trackable shipping method to ensure the product is delivered safely.
4. Product Inspection: Once we receive the returned product (if applicable), we will inspect it to verify the eligibility for a refund, including checking the condition of the product and the validity of your claim. This inspection typically takes 3-5 business days.
5. Refund Approval and Processing: If your refund request is approved, we will process the refund using the same payment method you used for the original purchase. We will notify you via email or your preferred contact method once the refund has been processed.

3. Refund Processing Timeframes

• Credit/Debit Cards: 5-7 business days from the date of refund approval. Some financial institutions may take longer to reflect the refund in your account (up to 14 business days).
• PayPal or Other Digital Payment Methods: 2-3 business days from the date of refund approval.
• Bank Transfers: 7-10 business days from the date of refund approval, depending on your bank’s processing times.
• Store Credit: Immediately upon refund approval (store credit will be issued to your account and can be used for future purchases).

4. Restocking Fees

• Returns due to change of mind (typically up to 10% of the product price).
• Products returned that are no longer in their original packaging, or have been opened (but not used) and cannot be resold as new.

5. Refund Exceptions

• Promotional Products: Refunds for promotional or discounted products may be subject to additional terms, such as being issued as store credit instead of a cash refund, unless required by law.
• Gift Purchases: If you received a product as a gift and wish to return it for a refund, the refund will be issued to the original purchaser (the person who paid for the gift), unless the gift was purchased with a gift card, in which case a new gift card will be issued.
• International Orders: For international orders, refund amounts do not include customs duties, taxes, or other fees paid by you to the destination country/region. We are not responsible for refunding these fees, as they are collected by the local customs authority.

6. Changes to Refund Policy

7. Contact Us